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Delivering Value Through Hyper-Personalization

By Thanasis Mandaltsis -

Read Time: 3 Minute(s)

We live in a time that products reach the commodity stage faster than ever and so deepening customer connections is the main lever that companies can use to retain and grow their business, yet this is rather tough to achieve.

Hyper-personalization is not just about tailoring services; it's about delivering value in a way that resonates with the customer's unique preferences and needs at every touchpoint. It’s about delivering experiences, not simple products or services that are easy to copy or replace.

Crafting Tailored Experiences

Hyper-personalization relies on a rich understanding of individual customers — constructed from their interactions, behaviors, and expressed preferences — to provide them with experiences that feel bespoke. This could mean recommending a product that perfectly matches their past purchases, or crafting a message that speaks to their specific situation. That’s where data control comes into play. Today businesses are stuck within the mental walls of the services they offer and the only companies that can truly understand individuals across verticals are the owners of the two major platforms, Android and iOS. That’s why data ownership and control is so important in the next iteration of the web.

The Data-Driven Approach

Leveraging data is at the heart of hyper-personalization. Businesses must analyze customer data effectively to discern patterns and preferences. But the magic lies in doing so with the customer's consent, using their willingly shared information to not only meet but exceed their expectations. With hard-coded consent mechanisms and AI-personalized offers, Magic ID empowers individual users to selectively disclose the data they want (using Verifiable Credentials) and get rewards for services they need, when, and where they need them.

Personalization with Purpose

The true value of personalization is revealed when it's purposeful. It's about delivering relevancy that simplifies decision-making or enhances the customer's lifestyle. AI agents and personal ID are set to change the change of personalization for good. Imagine accepting a wedding invitation abroad from a friend and with one consent to your AI agent being able to streamline your whole itinerary, from booking the most convenient flights to maximize your time there, minimize the annual leave you need to take, and book the most appropriate transportation method based on your personal preferences.

The Technology Enabling Personalization

The tech infrastructure for such detailed personalization relies broadly on two components:

  • Self-Sovereign Identity (SSI) that allows individuals and their AI agents to access everything they need without every needing to sign-up, sign-in, or verify twice.

  • AI & machine learning for real-time processing that tied with our real ID can act on our behalf and interact with other AI systems and third parties to purchase services, book tickets, and claim relevant offers when they come.


The value of getting personalization right is increasing. Customers today expect and appreciate personalization, and when done correctly, it can lead to increased loyalty and customer lifetime value. By focusing on delivering value through hyper-personalization, businesses can create meaningful engagements that resonate with their customers on a personal level.

The full potential of hyper-personalization is vast and yet to be fully realized but empowering the individuals with full control over their personal data is step one, because that’s the only way businesses can see beyond their own ecosystems, into the habits and preferences of customers across verticals and geographies.